Order Cancellation Policy

We understand that sometimes you may need to cancel an order. If you have any questions or require assistance regarding order cancellation, please feel free to contact us through any of our available customer service channels.

Below is a detailed explanation of our cancellation process and related policies.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request through any of our customer service channels. In this case, you will receive a 100% refund of the amount paid, with no cancellation fees applied.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled. However, you may initiate a return process after the package has been delivered. To do so, please follow the return instructions included with your package or contact our customer service team for further assistance.

3. Refund Process

Processing Time: Once we receive your cancellation request, refunds will be processed within 1–5 business days after your request has been approved.

Refund Method: All refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your financial institution.

4. Contact and Assistance

If you have any questions or need assistance regarding order cancellation, please do not hesitate to contact us through the following channels:

Phone: +1 (404) 692-2016
Email: service@lumessacasa.com
Address: 1336 Cooper Springs Rd #903, Grayson, GA 30017, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (US Central Time)