Terms of Service

1. Introduction and Scope of Application
This policy provides a comprehensive explanation of the rules and rights applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access value-added services. We always adhere to a “customer-first” principle and are committed to delivering a high-quality, practical, and thoughtful home shopping experience. We fully recognize the importance of your rights and strictly comply with this Service Policy to ensure comprehensive protection at every stage of your shopping experience.

2. User Accounts and Website Responsibility Scope

User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used for identity verification, providing personalized services, and ensuring the proper execution of transactions.

You are responsible for safeguarding your account information and password and must not share or disclose them to others. Your account serves as your sole credential for all activities and transactions on our platform, and you are responsible for all actions conducted through your account.

If you detect any unusual login activity, unauthorized transactions, or suspicious behavior, you must contact us immediately. We will take prompt action to protect your account. However, we are not responsible for risks arising from personal negligence.

Website Responsibility Scope
We will make every effort to ensure the safe and stable operation of the website. However, due to force majeure events or technical issues, interruptions or errors may occur. In such cases, we will take timely corrective measures, but we are not liable for any direct or indirect losses resulting from such disruptions.

3. Product Information, Inventory, and Pricing Rights

Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occur. If you find any inconsistencies, please notify us promptly.

Real-Time Inventory
Inventory levels may change rapidly. If a product becomes out of stock after you place an order, we will contact you promptly to offer alternative solutions or issue a full refund.

Pricing and Adjustments
Prices may change due to market factors or promotional activities. The final price confirmed at checkout is the binding price. We reserve the right to correct pricing errors prior to shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive a confirmation email containing your order details. The order is considered valid only after it has been accepted by us.

Payment Methods
We offer secure payment methods (such as credit or debit card payments). If you encounter any issues during payment, please contact customer service for assistance.

5. Shipping and Delivery Details

Processing Time: 1–3 business days.

Shipping Coverage: United States only.

Delivery Time: 5–10 business days after shipment, depending on external conditions.

Shipping Fees:
Orders over $99.99: Free shipping
Orders under $99.99: $9.99 shipping fee

Taxes: All product prices include applicable customs duties; no additional charges are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before it has been shipped without any fees. To request cancellation, please contact customer service via email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, refunds will be processed within 1–5 business days and returned to the original payment method.

Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled. You may choose the following options:

Refusal of Delivery:
You may contact the carrier to refuse the package. Once the returned item is received, we will process your refund within 1–5 business days, issued to your original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return and refund. After confirming that the product is in good condition, we will process the refund within 1–5 business days to your original payment method.

7. Return and Refund Policy

Return Conditions
You are entitled to request a return or exchange within 21 days. The product must be unused and kept in its original packaging, with all tags and proof of purchase included.

Process
Please contact customer service via email and provide details of the item and reason for return or exchange. Our support team will guide you through the process.

Processing Timeframe
Refunds are typically processed within 1–5 business days after we receive and inspect the returned package. Refunds will be issued to the original payment method. For exchanges, replacement items will be shipped promptly after approval.

For more details, please refer to the Return and Exchange Policy.

8. Privacy and Data Protection
We only collect necessary user data and protect it through encryption and access control measures. We do not disclose your information to third parties without your consent, except where required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law
In the event of a dispute, we will first seek to resolve it through friendly negotiation. If negotiation fails, the dispute may be submitted to a court with appropriate jurisdiction.

10. Amendments to Terms
We reserve the right to modify this policy. Any changes will be published on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect damages, data loss, or loss of profits arising from the use or inability to use our services. Users assume all risks associated with the use of this website.

12. Intellectual Property
All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. No person may copy, modify, distribute, or use such content for commercial purposes without authorization.

13. Contact Information

Phone: +1 (404) 692-2016
Email: service@lumessacasa.com
Address: 1336 Cooper Springs Rd #903, Grayson, GA 30017, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (US Central Time)