Shipping and Delivery Policy
We process and ship orders from Monday to Friday at our warehouse, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email containing tracking information. If you do not receive this email, please first check your spam or junk folder before contacting our customer service team.
Order Processing Time
Order processing time is 1–3 business days.
For orders placed and fully paid before 6:00 PM on a business day, processing will begin on the same day.
For orders placed after 6:00 PM, processing will begin on the next business day.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Shipping Time
Once your order has been shipped, the estimated delivery time is 5–10 business days, depending on external factors such as logistics conditions and carrier performance.
Delivery Coverage
We currently ship only within the United States.
Shipping Fees
- Orders under $99.99 will incur a $9.99 shipping fee
- Orders of $99.99 or more qualify for free shipping
Order Tracking
You may track your order status at any time by visiting the “Order Tracking” page on our website and entering your order details.
Change of Shipping Address
If you need to modify your shipping address, please contact us via email within 24 hours of placing your order.
After this period, your order may already be processed or shipped, and we cannot guarantee that changes can be made.
Customer Service
If you have any questions regarding your order, please feel free to contact us through the following channels:
Phone: +1 (404) 692-2016
Email: service@lumessacasa.com
Address: 1336 Cooper Springs Rd #903, Grayson, GA 30017, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (US Central Time)