Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website, applications, and furniture sales services.

1. Scope of This Policy

This policy applies to all individuals who access our website, use our applications, or make purchases from us. It covers information that we collect directly from you (for example, when you make a purchase, register on our website, participate in surveys, or communicate with customer service) as well as information collected through technical means such as cookies.

2. Information Collection and Use of Cookies

2.1 Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to your name, email address, phone number, shipping address, and payment information. In addition, we collect usage data related to your interaction with our website, such as pages visited, products viewed, and time spent on the site.

2.2 Use of Cookies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device when you visit a website.

Strictly Necessary Cookies: These cookies are essential for the operation of the website, such as adding items to your shopping cart and completing purchases.

Analytics Cookies: These cookies help us understand how users interact with our website so we can improve functionality and performance.

Marketing Cookies: These cookies are used to display relevant advertisements based on your interests. You may disable these cookies through your browser settings.

3. Use and Sharing of Information

3.1 How We Use Your Information

We use the information we collect to:

Process and fulfill your orders;

Provide updates, promotions, and special offers;

Improve our website, products, and services;

Respond to your inquiries and requests;

Detect and prevent fraud and illegal activities.

3.2 Information Sharing

We do not sell or freely share your personal information with third parties, except in the following cases:

Logistics service providers (such as shipping carriers and delivery companies);

Technology and marketing service providers, under compliance with our privacy obligations;

Legal requirements, such as lawful requests from judicial or government authorities.

4. Data Storage and Cookie Management

4.1 Data Storage

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. After that period, we securely delete or anonymize the data in accordance with applicable laws and regulations.

4.2 Your Rights Regarding Cookies

You may block or delete cookies through your browser settings. However, please note that disabling cookies may affect the functionality of the website. By continuing to use our website, you agree to the use of cookies as described in this policy.

5. User Rights

You have the right to:

Access your personal information;

Correct inaccurate or incomplete data;

Request deletion of your data, where legally applicable;

Object to the use of your data for marketing or analytics purposes;

Withdraw your consent at any time.

To exercise any of these rights, please contact our privacy team via email. We will respond within the timeframe required by applicable law.

6. Legal Basis and Compliance

We process your personal data based on the following legal grounds:

Your explicit consent;

The necessity to perform or enter into a contract with you;

Compliance with legal obligations;

Our legitimate interests, such as improving services or preventing fraud.

We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR). We only collect necessary user data and protect it through encryption and access control measures. We do not disclose your information to third parties without your consent, except where required by law.

7. Contact Information

Phone: +1 (404) 692-2016
Email: service@lumessacasa.com
Address: 1336 Cooper Springs Rd #903, Grayson, GA 30017, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (US Central Time)